Andy Chan has been the Group Managing Director for Pinnacle Concept Group of Companies since its inception in 2008. He has over 30 years of experience in the consumer credit industry with credentials that are widely recognized by the consumer banking community in South-East Asia.
Andy Chan is one of the founding members of the Credit Collection Association of Singapore and was also voted as association's President in 2017.
Before founding the Pinnacle Concept Group of Companies, Andy Chan held several senior executive positions at DBS Bank, American Express International, HSBC, Bank Danamon Indonesia, Standard Chartered Bank (Singapore, Indonesia and Brunei) and, most recently, OCBC Bank as Global Head of Unsecured Lending and Credit Cards.
He is among the founding batch of Chartered Marketers in 1989 with the Chartered Institute of Marketing, UK and holds an MA, Communication Management degree from University of South Australia and an MBA degree from California Coast University. In addition he has attended senior executive programs with London Business School, “Creating The Future”, in 1999, The Wharton Business School, “The Leadership Journey – Creating & Developing Your Leadership”, in 2007 and, more recently, in 2012 with Chongqing University (China) and Business School of Sichuan University (China) under their International Business Fellowship (iBF) Executive Program. He is a firm believer in helping, coaching and motivating people to bring out the best in them. He is an enthusiast and a strong team player with a genuine commitment to group dynamics and partnership.
Pervelito joined PCS in 2014 as Assistant Manager for Debt Recovery and Training. He holds a bachelor degree in Political Science (AB) and took up Units in Law at one of the premier university in the Philippines. Pervelito brings in rich experience in the Financial sector and the Customer service industry. Coming to us from an MNC, Pervelito has shared his expertise on improving customer satisfaction.
Being part of the management team, he ensures that there is a smooth and effective flow of operations including overseeing the training department for new and existing employees. He is also responsible for customer engagement and escalation processes.
Under his leadership, the company has been bridging our revenue targets under a very competitive environment.
Celia Heng has over 10 years of experience in receivables management. She has been with the company since our inception, has vast experience in both the collection and admin/customer relation functions. She is critically one of our own and a significant pillar of our business.
In 2017, Celia was promoted to Assistant Manager Operations and Training - Vertex and is fully responsible for all components of the business in our Vertex office. Leveraging on her past experiences as well as commitment to the job, Celia has successfully transitioned into a charismatic, vigilant and goal-oriented leader.
She advocates independence, creativeness and pro-activeness and is consistently imparting these values to her colleagues.
Yashmin is a former supervisor in an MNC while working in the Philippines. She is known to provide excellent customer experience globally. As a calculated risk-taker, she joined PCS in 2014 as a Tele-Collection Officer.
During her tenure as a collector, Yashmin has taken the primary initiative to bond with her colleagues and bridge the gap between the client and the company on many fronts. Furthermore, she has taken charge of the audit and operational controls in one of our key accounts to keep us on the long and narrow path of compliance.
The company has recognized both her initiative as well as leadership qualities and within a short span of just 3 years, she was promoted to Assistant Manager Operations and Training - GSM. While embracing her core values of integrity, commitment and innovation, Yashmin is continuously improving herself to maximize overall client performance to deliver the desired result.
Presently, Yashmin holds a key role in holding the boat steady at GSM and is responsible for the operations, performance and training of new hires at GSM.
Justin joined PCS in 2015 and is currently pursuing a degree in Management and marketing with Murdoch University. He started off as a Receivable Management Executive and was appointed as the Supervisor of the Field Validation Unit in 2016. Since then, he has been instrumental in several key initiatives such as the Smart field collection system and the implementation of the Optical Mark Reader system.
Adeline Yong joined PCG in 2009. She is Group Manager of the Human Resources Division of PCG. She is responsible for all HR recruitment, development of our training curriculum and initiating a competitive compensation plan that has significantly improved the firm’s ability to recruit and retain employees.
She has also established strategic alliances with both commercial and government-related agencies as well as provided viable job opportunities for senior citizens, people with disabilities (PWDs) and those who have been out of job market for a relatively long period of time.
Additionally, Ms. Yong has achieved an eighty percent staff training mandate with both internal and commercially operated courses for our employees and, with her people-centric abilities, has engineered an effective and constant communication between management and staff.
Alyssa Chan joined Pinnacle Credit Services in 2010 with specific experience in accounting and payroll management. She is appointed as our Group Executive of Finance and Accounting. She graduated with a B.Sc. Accounting & Finance from the University of London and has been awarded the prestigious SIM Education Abroad Scholarship by Singapore Institute of Management in 2012.
An extremely meticulous person, Alyssa has helped the company make many financially sound decisions. She is also outgoing and warm, making her easy to approach. She also never hesitates to lend a helping hand and is well-liked by her colleagues.
A pleasure to work with, Alyssa is responsible for an integral function of the company and has proven herself to be an invaluable asset.
Patrick joined PCS in 2013 as a Group Executive reporting directly to the Managing Director’s office. He brings with him many years of experience both being a corporate executive as well as an entrepreneur.
Notably, he was the founder and owner of an advertising and promotional design start up in the mid-eighties with clients such as Standard Chartered Bank, American express international and Bank of America just to name a few.
Early in 2001. He decided to venture to China and co-founded another start-up which provided direct sales marketing in support for corporations and companies in need of direct sales professional before joining Star Cruises International as their director, business development and communications in Shanghai.
Fast forward, Patrick has been a remarkable resource in the MD’s office and has helped to champion several initiatives including the Smart Field Collection System and the ISO recertification.